tkbit Privacy Policy

1 Who We Are

tkbit is an online betting and gaming platform accessible at https://tkbit.app. For the purposes of this Privacy Policy, tkbit is the data controller responsible for the personal data of all registered users. When this policy refers to "tkbit", "we", "us", or "our", it means the tkbit platform and the entity operating it.

If you have any questions about this Privacy Policy or about how tkbit handles your personal data, you can contact the tkbit data protection team at any time using the contact details provided in Section 12 of this policy.

2 Data We Collect

tkbit collects personal data from you in several ways — directly when you register or use the platform, automatically when you browse the site, and occasionally from third parties such as payment processors and identity verification services. The table below summarises the main categories of data we collect.

tkbit does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law — for example, where a player self-declares a gambling-related health concern through the responsible gaming tools.

3 How We Use Your Data

tkbit uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main purposes for which tkbit processes your personal data are:

• Account management: To create, maintain, and manage your tkbit account, including processing your registration, verifying your identity, and handling account security.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and any other supported payment methods.
• Legal compliance: To comply with anti-money laundering (AML) regulations, age verification requirements, and any other applicable legal obligations.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the tkbit platform.
• Customer support: To respond to your queries, complaints, and support requests promptly and effectively.
• Platform improvement: To analyse how players use the tkbit platform so we can improve features, fix bugs, and enhance the overall experience.
• Responsible gaming: To monitor betting patterns and identify players who may be at risk of problem gambling, so we can offer appropriate support tools.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications.

4 Legal Basis for Processing

tkbit processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing is necessary to fulfil our contractual obligations to you — for example, to operate your account and process your transactions.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including AML and age verification requirements.
• Legitimate interests: Processing is necessary for tkbit's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided those interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Sharing Your Data

tkbit does not sell, rent, or trade your personal data. We share your data with third parties only where it is strictly necessary and only for the purposes described in this policy. The categories of third parties with whom tkbit may share your data are:

• Payment processors: bKash, Nagad, Rocket, and any other payment providers used to process your deposits and withdrawals. These providers receive only the data necessary to complete the transaction.
• Identity verification providers: Third-party KYC services used to verify your identity and age in compliance with regulatory requirements.
• Fraud prevention services: Providers that help tkbit detect and prevent fraudulent activity on the platform.
• IT and hosting providers: Companies that provide the technical infrastructure on which the tkbit platform operates. These providers process data only on tkbit's instructions.
• Regulatory authorities: Where required by law, tkbit may share data with gaming regulators, financial intelligence units, or law enforcement agencies.
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for tkbit's legal and compliance obligations.

All third parties with whom tkbit shares personal data are required to handle that data securely and in accordance with applicable data protection laws. tkbit does not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking

tkbit uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and improve your experience. A cookie is a small text file placed on your device when you visit the tkbit website or use the tkbit app.

The main types of cookies used by tkbit are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies: Help tkbit understand how players use the platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotional content to you based on your activity on the tkbit platform. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies may affect the functionality of certain features on the tkbit platform. For full details on the cookies used by tkbit, please refer to our Cookie Notice, which is available within the platform settings.

7 Data Security

tkbit takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and the tkbit platform.
• AES-256 encryption for sensitive data stored in tkbit databases.
• Role-based access controls ensuring that only authorised tkbit staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the tkbit platform and infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Incident response procedures to detect, report, and respond to data breaches promptly.

While tkbit takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.

8 Data Retention

tkbit retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or regulation. The specific retention periods that apply to different categories of data are:

• Account and identity data: Retained for the duration of your account plus a minimum of five years after account closure, as required by AML regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in line with financial record-keeping requirements.
• Communications data: Support chat transcripts and email correspondence are retained for up to three years from the date of the communication.
• Technical and usage data: Retained for up to 24 months from collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as you remain opted in, plus a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required, tkbit securely deletes or anonymises it. If you request deletion of your account, tkbit will delete or anonymise your personal data subject to any legal retention obligations that apply.

9 Your Rights

As a tkbit player, you have a number of rights in relation to your personal data. tkbit is committed to respecting and facilitating these rights. Your rights are summarised below:

To exercise any of these rights, please contact the tkbit data protection team at [email protected]. tkbit will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request. There is no charge for exercising your rights, though tkbit reserves the right to charge a reasonable fee for manifestly unfounded or excessive requests.

10 Children's Privacy

The tkbit platform is strictly for adults aged 18 and over. tkbit does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the tkbit platform.

If tkbit becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered a tkbit account, please contact us at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

tkbit may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

Where changes are material — meaning they significantly affect how we use your data or your rights — tkbit will notify registered players by email or via an in-platform notification before the changes take effect. For minor updates, we may simply update the policy without separate notification.

We encourage you to review this Privacy Policy periodically to stay informed about how tkbit protects your data. Your continued use of the tkbit platform after any update to this policy constitutes your acceptance of the revised terms.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how tkbit handles your personal data, please get in touch with the tkbit data protection team. We are here to help and will respond to all enquiries as quickly as possible.

• Email: [email protected]
• Live Chat: Available 24/7 directly within the tkbit platform and mobile app
• FAQ: tkbit.app/faq

When contacting tkbit about a data protection matter, please include your registered email address and a clear description of your request or concern. This will help us handle your query efficiently and without unnecessary delay.